Booking Terms and Conditions

Last Updated: 29 July 2025

1. Agreement and Booking Authority

By making a booking with My Cape Tours Pty Ltd (“we”, “us”, “our”), the lead person confirms they:

• Have read and accepted these Booking Terms and Conditions.
• Are over 18 and authorized to share personal data on behalf of the party.
• Accept full financial responsibility for all persons listed in the booking.
• Have reviewed trip details, itinerary, and invoice before payment.

2. Jurisdiction and Supplier Conditions

These terms are governed by the laws of South Africa. Any disputes shall be resolved in South African courts. Independent suppliers operate some services under their own conditions, which may limit liability under international conventions.

3. Acknowledgement of Risk and Behavior

Our tours include elements of risk. You accept these risks and agree to behave respectfully. Disruptive behavior may result in immediate removal without refund. Clients are liable for any damage caused and associated costs.

4. Accuracy and Pricing

Prices and content are subject to change. We reserve the right to correct any errors and update unsold tour rates at any time.

5. Booking Confirmation

A booking is confirmed upon receipt of full payment. A confirmation email will follow immediately.

6. Special Requests

We cannot guarantee special requests. Noted requests are not confirmed unless explicitly agreed in writing.

7. Age, Fitness, and Medical Conditions

• Travelers must ensure they are physically and mentally fit to join tours.
• Persons over 70 may be asked to provide medical clearance.
• We reserve the right to exclude travelers based on medical risk or conduct.
• No unaccompanied minors. Children aged 5–18 may join select tours with guardians.

8. Insurance

You are responsible for obtaining comprehensive travel insurance. We recommend doing so at the time of booking. Exclusions must be reviewed carefully, especially for high-risk or third-party activities.

9. Force Majeure

We are not liable for changes or losses caused by unforeseen events such as war, disease outbreaks, strikes, natural disasters, or government actions. Refunds in such cases are not guaranteed unless covered by insurance.

10. Reservations

All bookings must be made via our online booking platform.

11. Cancellation Policy

• 7+ days before departure: Full refund
• 3–6 days before: 50% refund
• Within 24 hours: No refund

Third-party activity providers may enforce stricter terms. Weather-related cancellations may be fully refunded.

12. Payment Policy

Full payment is required in advance unless otherwise agreed. No service will commence without full payment.

13. Liabilities

We are not liable for injury, illness, loss, damage, or delays caused by third parties or events beyond our control. Clients must have travel insurance to cover these risks.

14. Rates

• Full day: Max 10 hours. Half day: Max 5 hours.
• Two-person minimum applies to scheduled tours; single bookings incur 100% surcharge.
• Entrance fees not included unless stated. Child safety seats are required for children aged 5 and under.

15. Luggage Policy

We are not responsible for loss or damage to luggage. Luggage is only transported with accompanying passengers unless a signed indemnity is provided.